The Customer? F*&k the Customer

Once upon a time, there was a newborn rant about websites that don't provide any phone numbers to call for customer service. It continued to go delve into the anger of being subjected to layer after layer of automatically phone prompts if and when you ever to get to call. It was a good rant with many fine points. However, as it was about to be born upon this blog, the Internet Explorer demon decided that it was not "authorized", and thus the infant rant was dissolved forever. Poor rant, poor poor rant. It lived its life like a candle in the shower.



Comments

lindy said…
rant rant - i have rants in my pants!
i just called a new york hospital to make an appointment with a doctor. I didn't get very far. After waiting on hold for half an hour i was told that i could not speak to the triage nurse because i could not provide a phone number with a local area code. I suggested that i wait on hold so that she could speak to me without having to make a toll call but that was not acceptable. I reminded them that my insurer had referred me to them for help. It didn't matter. If i was about to die it wouldn't matter- (i asked) - if i don't have a 212 or 646 number then apparently my death wouldn't matter. How did we get so overcome with beaurocracy- a word that no one can spell and yet we allow it to rule our lives!
1:23 PM
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